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TEAMS, PARTNERSHIPS AND ALLIANCES Organizations create and use teams, partnerships, and alliances to: undertake new initiatives, address both minor and major problems and capitalize on significant opportunities. Organizations create teams, partnership, and alliances both internally with employees and externally with other organizations Organizations from alliances and partnerships with other organizations based on their core competency. Core competency- an organization’s key strength, a business function that it does better than any of its competitors Core competency strategy- organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes. TEAMS, PARTNERSHIPS AND ALLIANCES Information technology can make a business partnership easier to establish and manage Information partnership - occurs when two or more organizations cooperate by integrating their IT system, there

The internet is a powerful channel that presents new opportunities for organization to; Touch customers Enrich products and services with information Reduce costs How do e-commerce and e-business differ? Ecommerce – the buying and selling of goods and services over the internet E business – the conducting of business on the internet including, not only buying and selling, but also serving customers and collaborating with business partners Industries Using E business E Business Modal E business model – An approach to conducting electronic business on the Internet Business-to-Business (B2B) Electronic marketplace (E market place) – interactive business communities providing a central market where multiple buyers and sellers can engage in e business activities. Business-to-Consumer (B2C) Common B2C e business models include; E shop – A version of retail store where customers can shop at any hour of the day without leaving their home or office E mall –

Enterprise Resource Planning (ERP) It serves as the organization’s backbone in providing fundamental decision making support. It enables people in different business areas to communicate.  ERP system helps an organization to obtain operational efficiencies, lower costs, improve supplier and customer relations, and increase revenues and market share. The heart of an ERP system is a central database that collects information from and feeds information into all the ERP system’s individual application components (called modules), supporting diverse business function such as accounting, manufacturing, marketing, and human resources.   ERP automates business processes such as order fulfillment- taking an order from a customer, shipping the purchase, and then billing for it.  ERP Integration Data Flow  ERP Process Flow  Bringing the Organization Together   ERP enables employees across the organization to share information across a single, centralized database. With exten

1)CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ➨CRM enables an organization to : a)Provide better customer service because focus more to customer. b)Make call centers more efficient because did not have to pass phone to other. c)Cross sell products more effectively because many products. d)Help sales staff close deals faster so service will become more faster. e)Discover new customers. 2)Recency,Frequency ,and Monetary Value (RFM) ➤How recently a customer purchased items (Recency) .To recognize latest customer. ➤How frequently a customer purchased items (Frequency).To know regular customer. ➤How much a customer spends on each purchase (Monetary Value).To know who customer spend a lot. 3)The Evolution of CRM ⟹CRM reporting technology -help organizations identify their customers across other applications. ⟹CRM analysis technologies -help organizations segment their customers into categories such as best and worst customers. ⟹CRM predicting technologies-help or

SUPPLY CHAIN MANAGEMENT The average company spends nearly half of every dollar that it earns on production In the past,  companies focused primarily on manufacturing and quality improvement to influence their supply chains BASIC OF SUPPLY CHAIN The supply chain has three main links: 1. Material flow from suppliers and their “upstream” suppliers al all levels 2. Transformation of materials into semi finished and finished products through the organization’s own production process 3. Distribution of products to customers at all levels List and describe the components of a typical supply chain: • Supplier’s supplier, Supplier, Manufacturer, Distributor, Retailer, Customer, Customer’s Customer INFORMATION TECHNOLOGY’S ROLE IN THE SUPPLY CHAIN             As companies evolve into extended organizations, the roles of supply chain participants are changing. It is now common for suppliers to be involved in product development and for distributors t